Privacy Policy
Cumberland Motor Inn is committed to protecting your privacy and ensuring your personal information is handled with care and security.
1. Introduction
At Cumberland Motor Inn, we respect the privacy of our guests and website visitors. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you interact with our website, make a reservation, or stay at our property in Cessnock, NSW.
2. Information We Collect
We collect information necessary to provide accommodation services, process reservations, and communicate effectively with our guests. This may include:
- Personal identification information (such as your full name and date of birth).
- Contact details (including your email address, phone number, and physical billing/residential address).
- Booking details (check-in and check-out dates, room preferences, and special requirements).
- Payment and transaction information processed securely for room deposits or stay balances.
- Feedback, enquiries, or correspondence submitted through our website contact forms.
3. How We Use Your Information
Cumberland Motor Inn uses your personal information for purpose-driven guest management, including:
- Processing and confirming your room reservations and accommodation requests.
- Communicating essential pre-arrival information, reception hours, or check-in instructions.
- Providing guest assistance and responding to enquiries or feedback.
- Fulfilling legal, accounting, tax, and regulatory compliance obligations.
4. Data Protection & Security
We maintain technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, disclosure, loss, misuse, or alteration. Access to guest information is restricted strictly to authorized staff members who require it to perform their duties.
5. Disclosure to Third Parties
Cumberland Motor Inn does not sell, rent, or trade your personal information to third parties. We may disclose your information to trusted third-party service providers (such as secure payment gateway processors or booking engine providers) strictly for the purpose of completing your reservation, or where required by law.
6. Cookies & Website Usage
Our website may use standard session cookies and basic analytics tools to optimize website navigation, remember user preferences, and analyze aggregate traffic trends. Cookies do not contain sensitive personal data and can be disabled through your web browser settings if preferred.
7. Accessing & Correcting Your Information
You have the right to request access to the personal information held by Cumberland Motor Inn about you, or to request corrections if any details are inaccurate or out of date. To make a request, please contact our team using the details provided below.
Contacting Cumberland Motor Inn Regarding Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:
Cumberland Motor Inn
57–61 Cumberland Street, Cessnock, NSW 2325
Email: [email protected]
Phone: (02) 4990 6633
